Can you email or fax me a quote?
We are here to make your life easier. Just let us know the best way to get you a quote and a drawing, and we will deliver.
Can you send me a drawing of my walk-in before I purchase it?
Of course! At Amerikooler, we are here to make sure the process of ordering a walk-in is as simple for you as possible. Depending on the complexity of your walk-in, we often send out a preliminary rendering along with the quote. For more customized orders, it may take us a bit longer to generate a drawing, but you will always receive one to ensure we are on the same page.
Do you create custom orders or do I have to order from a list of preselected sizes?
Amerikooler can build you any walk-in you desire. Just remember the higher degree of customization, the more complex it is for us to create and build. In addition, highly customized products typically come with a higher price tag.
If you are looking for a customized product, make sure you allocate enough time to get your walk-in and install it. We use the same Dow Chemical extruded polystyrene insulation (XPS) and automated technology in our custom orders as we do in our Quick Ship products. This ensures you get the same high-quality walk-in no matter the size. To get a quote and a preliminary drawing, please contact your local Amerikooler dealer or sales representative.
Do you sell to the end user?
Our industry is set up to have a channel of dealers and distributors that specialize in understanding the needs of the end user. We respect this chain, and we work directly with dealers, distributors and sales representatives. We do not sell directly to the end user. We are in the business of manufacturing the best walk-ins, and our distributors are in the business of knowing the needs of the end user.
How do I apply for credit to purchase a walk-in?
Visit the “resources” tab on our website and download the credit application.
How do I check the status of my order?
Dealers can call Amerikooler at 1-800-627-5665 and ask for your sales person, or you can visit our extranet and put in your job number to check your order status.
If you have ordered an Amerikooler from a dealer or a sales representative, please contact them directly. They will locate your order on our extranet.
How do I contact someone who can help answer any questions or concerns I may have about ordering a walk-in or about my Amerikooler walk-in I have purchased?
Amerikooler takes pride in having a team of skilled individuals that will be happy to assist you with anything you need.
If you are a dealer, please contact 1-800-627-5665 for an Amerikooler customer service representative.
If you have purchased an Amerikooler from a dealer or a sales representative, you should contact that dealer or sales representative directly. Then, he or she can direct you to the correct resource.
How do I find out my local certifications and codes before I purchase my walk-in?
Always check with your local health and building departments for a complete list of codes and certifications that your walk-in will need to meet.
How do your prices compare to other walk-in manufacturers?
When you are purchasing a product that plays an integral role in your business, the question should always be: “Am I getting the best value for my dollar?” Amerikooler knows that the success of your business depends on a reliable walk in. We have been perfecting our manufacturing and technology for the past 33 years to ensure that when you purchase from us, you are getting the highest quality product this industry has to offer. If you are value shopping, you are looking for a walk in that will provide you the most economical way to maintain the standard code level of refrigeration and freezer temperatures.
While our prices are comparable to our competitors, our quality, service standards and technology exceed the competition by measurable R-value results. If we did not feel this way, we would not be able to stand behind our insulation technology, which comes with a 50-year warranty. This warranty ensures your refrigeration system never has to overwork a day inits life, which in turn saves you money.
We think that peace of mind is worth millions, but Amerikooler sells it to you for much less.
How long will it take Amerikooler to send me a quote?
For a standard Quick Ship product, it typically will be sent to you the same day, but it will not take us longer than 24 hours to send a formal quote and drawing. For customized walk-ins, the drawing and quotes are dependent on the complexity of the job. Typically, we can still get you a quote within 24 hours. More complex walk-ins could take a bit longer, up to 48 hours.
How safe is it to order a walk-in on line?
Ordering a walk-in online is perfectly safe, as long as you are dealing with an authorized Amerikooler dealer. If it is your first time ordering a walk-in unit, we always suggest spending some time with a sales rep or a dealer talking about your needs before you order. This will help to ensure your needs are fully met with your new walk-in purchase.
If you are looking for replacement parts, you can order those directly from our online parts store here.
What kind of metal finishes and colors can I order for my walk-in?
Amerikooler offers several types of high-quality metal finishes that will not only look the part for your walk-in, but also play a role in maintaining the highest quality standards the industry has to offer.
We do offer:
- Aluminum Dia. Plate: .045, .063, .090, .125 all in 48” width by different lengths
- Aluminum MF coil w/ Epoxy backer, .050 x 48 & 44.25
- Aluminum coil & sheet PTD Black/Clear, .032 x 49
- Galvanized coil PTD White/wash Stucco Embossed
- Galvalume Coil acrylic coated stucco embossed
- Stainless steel T304 2b sheet & coil
- Stainless steel T430 bright annealed
What kinds of warranties are available from Amerikooler?
We offer several types of warranties to make sure that your walk-in is protected and you feel that you have made a wise investment.
- We offer a 50-year warranty on the DOW XPS insulation.
- Amerikooler is also proud to announce that we have extended our warranty on our panels to 15 years. No one in the industry offers a longer warranty on panels, and you can feel secure knowing that we will stand by our product if something goes wrong.
- In addition, Amerikooler now offers 2nd year or 2nd-5th-year extended parts and labor warranties on all the refrigeration units that we provide. This warranty includes the cost to dispatch the service provider.
For a complete list and details of our warranty programs, please call 1-800-627-5665.
Where can I get the specifications of your walk-ins?
To see a list of our Quick Ship product offerings, which is all standard sizing and will ship out to you within 24 hours, please visit our website and look under “products”.
For customized specifications, please call 1-800-627-5665 or see our list of approved Amerikooler dealers and sales representatives here.